Return & Refund Policy
Last updated: 28 February, 2026
1. Overview
At Pine Hill Farm, we want you to feel confident in every purchase. If you are not fully satisfied with your order, this Return & Refund Policy explains how returns and refunds are handled for products purchased from www.pinehillfarm.co.
This policy applies to customers located in the following countries:
Brazil
Canada
Costa Rica
United Kingdom
Mexico
United States
Please read this policy carefully before placing an order.
2. Eligibility for Returns
We accept returns for both defective and non-defective products within 30 days of the purchase date.
To qualify for a return:
• The product must be in new, unused condition
• The return request must be made within 30 days of purchase
• The item should be returned in its original packaging when possible
Products that show signs of use, wear, alteration, or damage may not be eligible for return.
Returns requested after the 30-day period may be declined.
3. How to Request a Return
To initiate a return, please contact us within 30 days of your purchase at:
Please include:
• Order number
• Full name and contact details
• Reason for return (defective or non-defective)
Once your request is reviewed, we will provide confirmation and instructions for returning the item.
4. Return Methods
We offer two return options:
A. In-Store Return
You may return eligible items in person at:
Pine Hill Farm
200 W. Main Street
Watertown, WI 53094
Please bring proof of purchase.
B. Return by Mail
If returning by mail:
• A return shipping label will be provided
• The label can be downloaded and printed
• Return shipping is free of charge
We recommend securely packaging the item to prevent damage during transit.
5. Return Shipping & Fees
• Return shipping: Free (prepaid downloadable label provided)
• Restocking fees: None
• Handling fees: None
There are no restocking or processing charges for approved returns.
6. Refunds
Once your returned item has been received and inspected, you will receive a confirmation email.
If approved:
• Refunds will be processed within 14 days
• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
Refunds cover the product purchase price. Any promotional discounts applied at the time of purchase may affect the refunded amount.
7. Defective Products
If you receive a defective product, please contact us as soon as possible within the 30-day return window.
You may be asked to provide:
• Photos of the item
• Description of the defect
Defective products may be returned for either a replacement or a refund at no cost to you.
8. Exchanges
We accept exchanges within 30 days of purchase, provided the item is in new, unused condition.
Exchanges are subject to product availability.
If a replacement item is unavailable, a refund may be issued instead.
9. Non-Returnable Items
The following items are not eligible for return:
• Products that have been used or worn
• Items returned outside of the 30-day window
• Items not in new condition
10. Legal Compliance
This policy is governed by applicable laws in the countries listed above.
Nothing in this policy limits any statutory consumer rights that may apply under local law.
11. Contact Information
If you have any questions about this Return & Refund Policy, please contact:
Pine Hill Farm
200 W. Main Street
Watertown, WI 53094
United States
Email: support@pinehillfarm.co
Phone: +1 920-390-4462
